Management Assistant for Dialogue Marketing

Vocation Description

Management assistants for dialogue marketing are all-around talents who can work in service, call, or customer centers in industrial, trade, and service settings or in commercial companies, both in business and administration sections.

Their most important tasks are customer acquisition, support, and retention. They organize talks with clients and determine measures for improving communication. Their outstanding social and communication skills are a key feature of their work.

At vocational school, various rhetorical devices and commercial content are taught but besides project management aspects. Dealing with different PC applications and the ability to use modern communication channels (e.g. email, social media) are also on the curriculum.

Self-organization, coordination, and documentation skills are just a few examples of the competencies acquired in practical training. Furthermore, you will have your own projects, develop marketing strategies, and enjoy interesting weeks where you can share your ideas. The apprentices will get to know the different departments of the It Center and their individual tasks over their training period.

The apprentices' daily routine includes providing telephone and written support to clients. Incoming inquiries will be processed together with the staff. The know-how for support is taught in various training courses. The focus is on providing professional support to customers.