Introductory Workshop to Intercultural Communication: Developing Key Problem-Solving Skills for the International Workplace (digital workshop)
- digital Workshop
- Intercultural Competence
- Staff Development Measures:
- Fields of Action:
- Promote internationalization
- Career Development
- Participation Fee:
How can a student of science learn intercultural communication skills, a key “soft skill”, within a highly compacted time-frame and format that at the same time takes a culture unspecific approach, provides a robust conceptual groundwork, which is applicable with a wide variety of culture and ultimately usable for real-life global workplace challenges?
To provide practitioners with an accessible explanatory framework for how culture impacts leadership/teaching/supervision style, teamwork, conflict perception, and problem-solving styles in cross-cultural communication (cultural awareness).
To translate conceptual cultural awareness into usable, diagnostic tools for conflict analysis (structural tools).
To provide hands-on practice in the application of knowledge and diagnostic tools to support independent and proactive strategy-making (skills training).
An integrated systems approach to culture learning
Balance of trainer-led exposition and learned centered experiential learning
Analogical learning using authentic case studies
Culture theory-based generalisable principles of learning (culture-nonspecific approach)
Presentations, plenary evaluations and discussions to maximize blending of trainer input and individual/ peer learning
Worksheets, guidelines, and exercises
Role play simulation
The increasingly global nature today of both academia and the commercial industry means that doctoral students, engineers, and managers alike are faced with having to be more interculturally skilled and proactive in a work culture that does not comply with universal rules. Different cultural background and referencing – be it on the national level or across disciplines – shape every aspect of our communication and the tools we believe to be instrumental for successful co-operation and work. Reality shows that many projects or exchanges are frequently at risk not for lack of know-how, good intentions, or even language skills, but due to underestimating the impact of cultural values differences and a lack of intercultural communication skills with which to react.
The workshop focuses in particular on
navigating the conflict interface between talk- and silence-oriented communication styles
the importance of different perceptions of “face” value and how talk- and silence-oriented behaviour as functions of “facework strategies” in cultural communication.
how to use “between the lines” communication (e.g. symbolic and metaphoric) as an active and legitimate cross-cultural work vocabulary;
utilising systematic analysis to identify hidden conflicts in “international English”
how to utilise English as a “facework” negotiation tool
PC/laptop, microphone, loudspeaker, Internet & optional camera
doctoral candidates, who are registered in the Center for Doctoral Studies